Ride-Hailing services like Uber and Lyft are available for individuals over the age of 18 and operate primarily in cities throughout Connecticut. Drivers of private vehicles are matched to those seeking local taxicab-like transportation. The use of a smartphone and a data connection is required to use a ride-hailing service. In addition, an account must be created with a credit or debit card attached to it which all rides will be billed. Fare may vary dependent on several factors, but are usually a combination of a base fare, time, and distance traveled.
Once a customer downloads the rider app and creates an account, they use the app to request a ride and select a destination. When a nearby driver accepts the request, the rider app displays an estimated time of arrival for the driver heading to the pickup location. The rider app notifies the passenger when the driver-partner is about to arrive.
For customers with mobility disabilities, UberWAV is a service which allows riders who use non-folding, motorized wheelchairs to reach their destination. Drivers pickup riders in wheelchair accessible vehicles equipped with ramps or lifts. In certain markets, Lyft offers an Access Mode which allows passengers with mobility disabilities to request a vehicle outfitted to accommodate wheelchairs.