Dial-A-Ride

Dial-A-Ride is a locally-operated transportation service for older adults and individuals with disabilities. Most Connecticut towns offer Dial-A-Ride programs either through direct operation, in a collaborative with other entities or by contracting with another provider.

The service is “demand-response,” meaning that the ride must be booked in advance. Hours of operation are typically limited to Monday to Friday during daytime hours. Contact your local Social Services Office, Senior Center or Municipal Agent for Elderly for information in your Town.

Each local Dial-A-Ride program establishes its own eligibility and application process. Typically, the service is available to older adults and people with disabilities who reside within that community.

Each local Dial-A-Ride program established its own fee structure and scope of service. Because it is specific to the communities that it serves, each program operates differently. Services, costs, and accommodations provided may include:

• Rides to destinations within town borders or multi-town regions such as medical appointments, shopping and the senior center
• Fares for one-way rides, annual fees, or operate at no cost to riders
• Driver assistance from the door of your home to the door of your destination or
• Curb-to-curb assistance, meaning you must be able to get from your home to the bus and from the bus to your destination.

Private Pay:
Private pay refers to using personal funds to cover all or a portion of an expense. There are different ways to acquire private pay resources.