Ride-Hailing Services

Ride-Hailing services like Uber and Lyft are available for individuals over the age of 18 and operate primarily in cities throughout Connecticut. Drivers of private vehicles are matched to those seeking local taxicab-like transportation. The use of a smartphone and a data connection is required to use a ride-hailing service. In addition, an account must be created with a credit or debit card attached to it which all rides will be billed. Fare may vary dependent on several factors, but are usually a combination of a base fare, time, and distance traveled.

Once a customer downloads the rider app and creates an account, they use the app to request a ride and select a destination. When a nearby driver accepts the request, the rider app displays an estimated time of arrival for the driver heading to the pickup location. The rider app notifies the passenger when the driver-partner is about to arrive.

For customers with mobility disabilities, UberWAV is a service which allows riders who use non-folding, motorized wheelchairs to reach their destination. Drivers pickup riders in wheelchair accessible vehicles equipped with ramps or lifts. In certain markets, Lyft offers an Access Mode which allows passengers with mobility disabilities to request a vehicle outfitted to accommodate wheelchairs.

Learn More: Click these links to download the Uber app for iOS and Android devices. Click these links to download the Lyft app for iOS and Android devices.

Eligibility Criteria 

Uber and Lyft are available for everyone over the age of 18.

Services and Fees

Before requesting a ride, customers can compare costs, receive vehicle details and a picture of the driver. Users can track the arrival of their driver on the map. Rides can be requested any time of day; however, availability is determined by drivers in the area.

Fare is automatically calculated and charged to the account used when the app was downloaded. In some cities, Uber allows customers to pay for their fare in cash. Both services offer an online fare estimator to help customers determine the upfront cost of their trip. Fare is determined by time and distance; however flat rates and minimum fares may apply.

Financial Options for Ride-Hailing Services

Find in Your Area

Visit the Uber or Lyft website to determine whether their services are provided near you.